The Alexander Technique is a practical skill which can improve your functioning in all kinds of activities. It is often used to help manage injury and relieve pain.

The Alexander Technique will improve your performance in professional and recreational skills and can become a foundation for ongoing personal development.

While the Alexander Technique can have therapeutic benefit, it is not a medical modality or treatment. Please ensure you inform your teacher of any discomfort you experience, including pre-existing injury, pain or medical conditions and that you have qualified medical advice regarding any conditions you may have.

The Alexander Technique includes hands-on guidance and requires your active participation, including practice at home. Please wear loose comfortable clothing, as you may work on the table or floor during your sessions. A minimum of ten classes is recommended. Most students continue beyond this point.

Confidentiality

We keep your information on our database system and will contact you about AT related events and publications. You can unsubscribe from the mailing list at any time. Unless required by law, or with your permission we will not disclose private information in any way that could identify you. Please respect the privacy of other participants in group classes.

Bookings and Cancellations

Please provide payment in advance via direct deposit unless otherwise arranged. Prepaid classes are transferrable to another person with advance notice. Sessions cancelled with less than 24 hours notice will incur the full fee. Please let your teacher know if you are unable to attend the appointment or are going to be late. We do not offer refunds or makeup lessons if you miss a booked class without notice.

Where an advance booking for a series of lessons or classes is cancelled mod-way, sessions attended will be charged at the ‘casual’ rate, and the remainder refunded. If special circumstances exist please let us know as the Director may make special arrangements at his direction.

If we are not able to provide a prepaid class, a makeup session will be arranged at a mutually convenient time. If this is not possible your fee will be refunded in full.

Sydney Alexander Technique is an equal opportunity employer (EEO). All employees are treated on their merits, without regard to race, age, sex, relationship status or any other factor not applicable to the position.

Sydney Alexander Technique believes that all employees and clients should be able to work in an environment free of discrimination, victimisation, sexual harassment and vilification. We consider these behaviours unacceptable and they will not be tolerate under any circumstances.

Discrimination against any potential client on the following grounds or attributes is not permitted or acceptable by Sydney Alexander Technique:

• sex
• relationship status
• pregnancy
• parental status
• breastfeeding
• age
• race
• impairment
• religious belief or religious activity
• political belief or activity
• trade union activity
• lawful sexual activity
• gender identity
• sexuality
• family responsibilities
• association with someone with an attribute above.

Sydney Alexander Technique conforms to all legal requirements in reference to EEO and anti-discrimination. We actively extend positive non-discriminatory behaviours to all our clients.

Sydney Alexander Technique recognises its moral and legal responsibilities under the NSW Work Health and Safety (WHS) legislation to provide a safe and healthy work environment. This commitment means that we will:

• provide a safe and healthy workplace and working conditions for all including employees, contractors, customers and visitors
• provide training to enable all employees to work safely
• comply with all relevant legislation and industry standards
• consult with staff and contractors where relevant to enhance the effectiveness of procedures
• conduct regular reviews and evaluations of the health and safety systems in place

Employee and contractor responsibilities at work include:

• take reasonable care to ensure good health and safety procedures are implemented at all times
• identify and support measures to eliminate or minimise unsafe conditions
• assume personal responsibility for their own safety and for those of other work colleagues by always operating in a safe and appropriate manner

Terms

“BodyMinded” means BodyMinded (Sydney Alexander Technique)

“Student” means a participant at a BodyMinded training event

“Director” refers to Director of Training, Greg Holdaway

“Assistant Director” refers to Assistant Director of Training at BodyMinded

“The Teacher” refers to the teacher leading the training event

The complaints procedures described below are subject to review from time to time. Any substantive changes will be subject to consultation and agreement from the student in writing.

BodyMinded will attempt in good faith to resolve any issue affecting the student related to their study. This includes in the first instance access to confidential discussions with the Director or Assistant Director who will attempt to resolve issues fairly and in a timely fashion. If, however, the matter of concern is not resolved, the student has access to a more formal complaints procedure.

1. Should the student wish to make a formal complaint or appeal it should be reported in writing to the Director and the student will be given the opportunity to formally put their case to the Director or Assistant Director in person. The student may invite a third party to assist them in presenting their case if they so desire.
2. Within seven working days, BodyMinded will provide the student with written documentation of all actions and outcomes, which arise in response to the grievance or appeal including full reasons for any decision BodyMinded may make.
3. Should the student be dissatisfied with the school’s response to a complaint, the Director and the student will negotiate in good faith to mutually attempt to come to a resolution. Such negotiation will be documented in writing.
4. Formal Resolution – External Professional Mediator appointed Formal dispute resolution may be requested after all appropriate forms of informal resolution have been sought. The student shall request mediation in writing. BodyMinded will contact the Institute of Arbitrators and Mediators Australia (IAMA) Dispute Resolution Centre in NSW to arrange for an accredited independent professional Mediator.
5. In consultation with the Mediator, all costs associated with mediation and arbitration are to be agreed to by both parties in advance.
6. Mediation will be organised within fourteen working days and the outcome of this mediation will be known at the end of the mediation session.
7. The Mediation can be held at an agreed location.
8. Both parties will commit to resolving the complaint.
9. The Mediator will document all outcomes of mediation.
10. At completion of the Mediation, both parties must sign an agreement agreeing to the outcomes.
11. The student agrees, by signing this contract, to abide by a process based as the last resort on mediation or arbitration as outlined above.

 Sydney Alexander Technique training programs are delivered with control and oversight provided by Training Director Greg Holdaway. SAT is committed to continuous improvement in its practises. This is intended to enhance performance, achievement and student engagement and is achieved via a systematic approach of evaluation based on client feedback.

Review and evaluation are conducted via anonymous student survey, currently developed online at the Survey Monkey service.